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Privacy Policy

PRIVACY POLICY

We provide you with this Privacy Policy in order to inform you in detail about how we treat your personal data and protect your privacy and the information you provide to us.

If, in the future, we make changes to this Privacy Policy, we will notify you through this web page or by other means, so that you will be aware of the new privacy conditions that will be adopted.

We inform you below, in the form of questions and answers, of the conditions under which our entity treats your personal data:

Who is responsible for the processing of your data?

  • Identity: ENDOR TECHNOLOGIES, S.L. CIF: B-64312416.
  • Postal address: C/ Baldiri Reixac, 15, 08028 - Barcelona.
  • Phone: 934020468.
  • E-mail: [email protected].

For what purposes do we process your personal data?

We process the personal data you provide for the following purposes:

  1. To manage the user's registration request for the contracting of our products, as well as to manage the orders requested by them and the billing and collection of services. The provision of data for this purpose by our customers is mandatory, otherwise preventing the fulfillment of the contract.
  2. To channel requests for information, suggestions and complaints that you may send us, to contact the sender of the information, to respond to your request or query and to follow up afterwards. Providing the data for this purpose is voluntary, although, if you do not do so, we will not be able to respond to your request, query or complaint. Therefore, the communication of your personal data for these purposes is a necessary requirement for us to be able to respond to such requests.
  3. Sending commercial communications of our products or services. If you are our customer, we will send you such communications, unless you express your will against it by checking the appropriate box at the time of providing your data or, subsequently, communicating it to us through any means.

On the other hand, if you do not contract our products or services, we will not send you commercial information, unless you expressly authorize us to do so, such as requesting such communications through the Newsletter subscription. The authorization is voluntary and your refusal would only have the consequence that you would not receive commercial offers of our products or services.

In connection with the sending of such communications, based on the information provided, we can develop commercial profiles, to offer products and services that best suit your interests.

  1. If you become a friend or follower of ours on social networks, we will process your data to keep you informed of our activities and promotions through these channels. The fact of providing the data for this purpose is voluntary, although, if you do not do so, you will not be able to be our friend or follower in the corresponding social network. The categories of data processed for this purpose are identification data.

For how long will we process your data?

We only keep your data for the period of time necessary to fulfill the purpose for which they were collected, to comply with the legal obligations imposed on us and to meet the possible responsibilities that may arise from the fulfillment of the purpose for which the data were collected.

The data for the management of the relationship with customers and the billing and collection of services will be retained for this purpose for as long as the contract is in force. Once this relationship has ended, if applicable, the data may be kept for the time required by the applicable legislation and until any liabilities arising from the contract expire.

The data for sending commercial communications of our products or services will be retained indefinitely, until, where appropriate, you express your desire to delete them or your desire to stop receiving such communications.

The data of potential customers who do not contract our products or services and who do not wish to receive commercial information, will be deleted when it is confirmed that the contracting will not be carried out. In the event that the previous relationship between the parties, even if not yet consummated, could give rise to possible liabilities, the data will be retained until the statute of limitations expires.

The data processed to respond to requests, requests, inquiries or complaints will be retained for the time necessary to respond to them and give them definitively closed. Subsequently, they will be kept as a communications history for a period of one year, unless you request their deletion before.

The data provided through social networks will be retained as long as you remain a friend or follower of ours on the corresponding platform. 

What is the legitimacy for the processing of your data?

Such data will be processed on the legal basis of the existence of the contractual or pre-contractual relationship.

The prospective offer of products and services to our customers is based on the satisfaction of the legitimate business interest consisting in being able to offer them the contracting of other products or services and thus achieve their loyalty. This legitimate interest is recognized by the applicable legal regulations (General Data Protection Regulation), which expressly permits the processing of personal data on this legal basis for direct marketing purposes. However, we remind you that you have the right to object to this processing of your data by any of the means provided for in this clause.

The prospective offer of products and services to those who, having shown interest in them, are not or have not become our customers, is based on the consent of the person concerned. This consent may be revoked at any time, with no consequences other than to stop receiving advertising and without affecting the processing of data previously carried out.

The processing of personal data in response to your requests for information, requests, inquiries and complaints is based on the consent of the person concerned. This consent may be withdrawn at any time, although this will not affect the lawfulness of the processing previously carried out.

The data provided through social networks will be processed on the legal basis of your consent, being able to revoke it at any time, although this will not affect the lawfulness of the processing previously carried out.

The categories of data processed are those requested in each case the form or contract through which you provide us with your data.

To which recipients will your data be communicated?

The data will be communicated to the following entities:

  1. The competent Public Administrations, including judges and courts, in the cases provided for in the Law and for the purposes defined therein.
  2. The financial entities through which the management of collections and payments is articulated.
  3. Logistics, transportation and delivery service companies for the purpose of managing product shipments.

Although it is not a transfer of data, it may be that third party companies, acting as our suppliers, access your information to carry out the service. These third parties access your data following our instructions and without being able to use it for a different purpose and maintaining the strictest confidentiality and on the basis of a contract in which they undertake to comply with the requirements of the current regulations on the protection of personal data.

This company contracts the website infrastructure with Shopify International Ltd, located in Ireland. Shopify International Ltd. may make international transfers of data to countries outside the European Economic Area. For more information, please refer to the following link: https://www.shopify.com/legal/privacy?shpxid=feb4d6e8-6B36-4F06-C5E6-B5F79802AF7B#information-sharing.

What are your rights when you provide us with your data?

Any person has the right to obtain confirmation as to whether or not we are processing personal data concerning him/her. The persons concerned have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

Under the conditions provided for in the General Data Protection Regulation, data subjects may request the limitation of the processing of their data or their portability, in which case we will only keep them for the exercise or defense of claims.

In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. If you have given consent for a specific purpose, you have the right to withdraw your consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal. In these cases, we will stop processing the data or, where appropriate, we will stop processing it for that specific purpose, except for compelling legitimate reasons, or the exercise or defense of possible claims.

In addition, data protection regulations allow you to object to being the subject of decisions based solely on automated processing of your data, where applicable.

The aforementioned rights are characterized by the following:

  • It is free of charge, except in the case of manifestly unfounded or excessive requests (e.g. repetitive nature), in which case a fee proportional to the administrative costs incurred may be charged or a refusal to act may be made.
  • You may exercise your rights directly or through your legal representative or volunteer.
  • Your request must be responded to within one month, although, taking into account the complexity and number of requests, the deadline may be extended by a further two months.
  • We are required to inform you about the means to exercise these rights, which must be accessible and we may not deny you the exercise of the right solely because you choose another means. If the request is submitted electronically, the information will be provided by electronic means whenever possible, unless you ask us to do otherwise.
  • If, for any reason, the request is not granted, we will inform you, within one month at the latest, of the reasons for this and of the possibility to complain to a supervisory authority.

In order to facilitate the exercise of the aforementioned rights, we provide below links to the application form for each of them:

All the aforementioned rights may be exercised through the means of contact listed at the beginning of this clause.

In all cases, you must prove your identity by attaching a photocopy or scanned copy of your ID card or equivalent document, or a document proving representation, if the right is exercised through a representative.

All the aforementioned rights may be exercised through the means of contact with the entity listed at the beginning of this clause.

In case of any violation of your rights, especially when you have not obtained satisfaction in its exercise, you can file a complaint with the Spanish Data Protection Agency (contact details available at www.aepd.es), or other competent supervisory authority. You can also obtain more information about your rights by contacting these bodies.

How do we protect your personal data?

We are firmly committed to protecting the personal data we process. We use reasonably reliable and effective physical, organizational and technological measures, controls and procedures aimed at preserving the integrity and security of your data and ensuring your privacy.

In addition, all personnel with access to personal data have been trained and are aware of their obligations in relation to the processing of their personal data.

In the case of the contracts we sign with our suppliers, we include clauses in which they are required to maintain the duty of secrecy regarding the personal data to which they have had access by virtue of the order made, as well as to implement the necessary technical and organizational security measures to ensure the confidentiality, integrity, availability and permanent resilience of the systems and services for the processing of personal data.

All these security measures are reviewed periodically to ensure their adequacy and effectiveness.

However, absolute security cannot be guaranteed and no security system is impenetrable, so in the event that any information under our control and under our control is compromised as a result of a security breach, we will take appropriate steps to investigate the incident, notify the Control Authority and, where appropriate, those users who may have been affected to take appropriate action.

What is your responsibility as data owner?

By providing us with personal data, the person who does so guarantees that he/she is over 14 years of age and that the data provided is true, accurate, complete and up to date.

For these purposes, the interested party is responsible for the veracity of the data and must keep them conveniently updated so that they correspond to their real situation, being responsible for false and inaccurate data that may be provided, as well as for the damages, direct or indirect, that may arise.

If you provide data of third parties, you assume the responsibility to inform them in advance of all the provisions of Article 14 of the General Data Protection Regulation under the conditions set forth therein.

 

COOKIES POLICY

This website uses cookies or other files of similar functionality (hereinafter, "cookies") to provide you with a better service and provide a better browsing experience. The purpose of this policy is to inform you in a clear and detailed manner what a cookie is, what their purpose is, what type of cookies we use and how to configure or, where appropriate, disable them.

What is a cookie?

A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a website, among other things, to store and retrieve information about the browsing habits of a user or their computer and, depending on the information they contain and the way in which your computer is used, they can be used to recognize you.

However, these means only obtain information related to the number of pages visited, the city to which the IP address from which it is accessed is assigned, the number of new users, the frequency and recurrence of visits, the time of visit, the browser or the operator or type of terminal from which the visit is made. No data is obtained on the name, surname, postal address or other similar data of the user who has connected.

¿What types of cookies exist?

Technical cookies are those that allow the user to navigate through a website, platform or application and the use of the different options or services that exist in it, including the management and operation of the website and enable its functions and services, such as, for example, identify the session, access restricted parts, remember the elements that make up an order, make the purchase process of an order, manage payment, etc.. The website cannot function properly without these cookies, so they are considered necessary.

Preference or personalization cookies allow the website to remember information that changes the way the site behaves or looks so that the user accesses the service with certain features that can differentiate their experience from that of other users, such as, for example, the language, the number of results to display when the user performs a search or the region in which the user is located. If it is the user himself who chooses these features, for example, by marking the language flag, it is considered an expressly requested service as long as the cookies obey exclusively to the selected purpose of personalization.

Analysis or measurement cookies are those that allow us to understand how visitors interact with web pages and thus perform statistical analysis of the use made by users of the services provided. The information collected is used in the measurement of the activity of the websites or application in order to introduce improvements in the products and services offered by the responsible.

Marketing or behavioral advertising cookies store information on user behavior obtained through the continuous observation of their browsing habits, which allows the development of a specific profile to display relevant and attractive ads for the individual user and, therefore, more valuable to third-party advertisers.

On the other hand, cookies can be own or third party. Own cookies are those that are sent to the user's terminal equipment from a computer or domain managed by the Web editor itself, from which the service requested by the user is provided. Third-party cookies are those that are sent to the user's terminal equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through the cookies.

In addition, cookies can be session or persistent. The first are a type of cookies designed to collect and store data only while the user is accessing a web page. Persistent cookies are a type of cookie that keeps the data stored in the terminal and can be accessed and processed for a defined period of time by the person responsible for the cookie, which can range from a few minutes to several years.

Who is responsible for the processing of cookies on this website?

The owner of the website and responsible for the treatment of the cookies used here, as well as their contact details, can be accessed at Legal Notice of this page. Likewise, there may be cookies from third parties other than the owner of this website, as explained below.

What cookies does this website use and what are they used for?

This website uses its own cookies, which are intended to remember the user's preferences.[2]

This website uses the following third-party cookies: