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Privacy policy

PRIVACY POLICY

We provide this Privacy Policy to inform you in detail about how we process your personal data and protect your privacy and the information you provide to us.

Yes, if, in the future, we introduce modifications to this Privacy Policy, we will notify you through this web page or by other means, so that you can know the new privacy conditions that are adopted.

We are providing you below, in the form of questions and answers, the conditions under which our entity processes your personal data:

Who is responsible for processing your data?

  • Identity: ENDOR TECHNOLOGIES, S.L. CIF: B-64312416.
  • Postal address: C/ Baldiri Reixac, 15, 08028 – Barcelona.
  • Phone: 934020468.
  • E-mail: endor@endornanotech.com.

For what purpose do we process your personal data?

We process the personal data you provide to us for the following purposes:

  1. To manage the user's registration request for the contracting of our products, as well as to manage the orders requested by them and the invoicing and collection of services. The provision of data for this purpose by our clients is mandatory, preventing the fulfillment of the contract otherwise.
  2. To channel requests for information, suggestions, and complaints that you may send us, contact the sender of the information, respond to your request or query, and follow up later. Providing the data for this purpose is voluntary, although, if you do not do so, the request, query, or complaint cannot be answered. Therefore, the communication of your personal data for these purposes is a necessary requirement for us to be able to attend to these requests.
  3. We may send you commercial communications about our products or services. If you are a customer, we will send you these communications unless you indicate otherwise by checking the corresponding box when providing your data or by notifying us later through any means.

On the contrary, if you do not contract our products or services, we will not send you commercial information, unless you expressly authorize us to do so, such as by requesting such communications through subscription to the Newsletter. Authorization is voluntary and your refusal will only result in you not receiving commercial offers for our products or services.

Regarding the sending of the aforementioned communications, based on the information provided, we can create commercial profiles to offer you the products and services that best suit your interests.

  1. If you become our friend or follower on social media, we will process your data to keep you informed of our activities and promotions through these channels. Providing data for this purpose is voluntary, although, if you do not do so, you will not be able to be our friend or follower on the corresponding social network. The categories of data that are processed for this purpose are identification data.

How long will we process your data for?

We only keep your data for the period of time necessary to fulfill the purpose for which it was collected, to comply with the legal obligations imposed on us, and to address any possible liabilities that may arise from compliance with the purpose for which the data was collected.

The data for managing the relationship with customers and the invoicing and collection of services will be kept for that purpose for as long as the contract is in force. Once this relationship has ended, if applicable, the data may be kept for the time required by the applicable legislation and until any liabilities arising from the contract prescribe.

The data for sending commercial communications about our products or services will be kept indefinitely, until, if applicable, you express your wish to delete them or your desire to stop receiving such communications.

The data of potential clients who do not contract our products or services and who do not wish to receive commercial information will be deleted when it is confirmed that the contracting will not take place. In the event that the prior relationship between the parties, even if not consummated, could give rise to eventual liabilities, the data will be kept until these prescribe.

The data processed to attend to requests, petitions, queries or complaints will be kept for the time necessary to respond to them and consider them definitively closed. Subsequently, they will be kept as a history of communications for a period of one year, unless you request their deletion before.

The data provided through social networks will be kept as long as you remain our friend or follower on the corresponding platform. 

What is the legal basis for processing your data?

These data will be processed on the legal basis of the existence of the contractual or pre-contractual relationship.

The prospective offer of products and services to our customers is based on the satisfaction of the legitimate business interest consisting in being able to offer them the contracting of other products or services and thus achieve their loyalty. This legitimate interest is recognized by the applicable legal regulations (General Data Protection Regulation), which expressly permits the processing of personal data on this legal basis for direct marketing purposes. However, we remind you that you have the right to object to this processing of your data by any of the means provided for in this clause.

The prospective offer of products and services to those who, having shown interest in them, are not or have not become our customers, is based on the consent of the person concerned. This consent may be revoked at any time, with no consequences other than to stop receiving advertising and without affecting the processing of data previously carried out.

The processing of personal data for responding to your requests for information, petitions, queries, and complaints is based on the consent of the interested party. This consent may be withdrawn at any time, although this will not affect the lawfulness of the processing carried out previously.

The data provided through social networks will be processed on the legal basis of your consent, which you may revoke at any time, although this will not affect the lawfulness of the processing carried out previously.

The categories of data processed are those requested in each case in the form or contract through which you provide us with your data.

To which recipients will your data be communicated?

The data will be communicated to the following entities:

  1. The competent Public Administrations, including judges and courts, in the cases provided for in the Law and for the purposes defined therein.
  2. The financial entities through which the management of collections and payments is articulated.
  3. Logistics, transportation, and delivery service companies for the purpose of managing product shipments.

Although it is not a transfer of data, it may be that third-party companies, acting as our suppliers, access your information to carry out the service. These processors access your data following our instructions and without being able to use them for a different purpose and maintaining the strictest confidentiality and based on a contract in which they agree to comply with the requirements of current regulations on the protection of personal data.

This company contracts the website infrastructure with Shopify International Ltd, located in Ireland. This entity may carry out international data transfers to countries located outside the European Economic Area. If you would like more information, you can consult the following link: https://www.shopify.com/legal/privacy?shpxid=feb4d6e8-6B36-4F06-C5E6-B5F79802AF7B#information-sharing.

What are your rights when you provide us with your data?

Everyone has the right to obtain confirmation as to whether or not we are processing personal data concerning them. Data subjects have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

Under the conditions provided in the General Data Protection Regulation, interested parties may request the restriction of the processing of their data or its portability, in which case we will only keep it for the exercise or defense of claims.

In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. If you have given your consent for a specific purpose, you have the right to withdraw it at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal. In these cases, we will stop processing the data or, where appropriate, we will stop doing so for that specific purpose, except for compelling legitimate reasons, or the exercise or defense of possible claims.

Furthermore, data protection regulations allow you to object to being subject to decisions based solely on the automated processing of your data, where applicable.

The aforementioned rights are characterized by the following:

  • Exercising your rights is free unless the requests are manifestly unfounded or excessive (e.g., repetitive), in which case a fee proportional to the administrative costs incurred may be charged or the request may be refused.
  • You can exercise your rights directly or through your legal or voluntary representative.
  • Your request should be answered within one month, although, taking into account the complexity and number of requests, the deadline may be extended by another two months.
  • We are obligated to inform you about the means to exercise these rights, which must be accessible, and we cannot deny you the exercise of the right simply because you opt for another means. If the request is submitted electronically, the information will be provided by these means whenever possible, unless you request otherwise.
  • Yes, if, for any reason, the request is not processed, we will inform you, at the latest within a month, of the reasons for this and of the possibility of complaining to a Supervisory Authority.

In order to facilitate the exercise of the aforementioned rights, we provide below the links to the application form for each of them:

All the aforementioned rights can be exercised through the contact methods listed at the beginning of this clause.

In all cases, you must prove your identity by attaching a photocopy or scanned copy of your ID or equivalent document, or a document proving representation, if the right is exercised through a representative.

All the aforementioned rights can be exercised through the contact methods with the entity listed at the beginning of this clause.

In the event of any infringement of your rights, especially if you have not obtained satisfaction in exercising them, you may file a complaint with the Spanish Data Protection Agency (contact details accessible at www.aepd.es), or another competent control authority. You can also obtain more information about your rights by contacting these organizations.

How do we protect your personal data?

We have a firm commitment to protect the personal data we process. We use reasonably reliable and effective physical, organizational, and technological measures, controls, and procedures designed to preserve the integrity and security of your data and guarantee your privacy.

In addition, all personnel with access to personal data have been trained and are aware of their obligations regarding the processing of personal data.

In the case of contracts that we sign with our suppliers, we include clauses in which they are required to maintain the duty of secrecy with respect to the personal data to which they have had access by virtue of the assignment made, as well as to implement the technical and organizational security measures necessary to guarantee the confidentiality, integrity, availability and permanent resilience of the systems and services for the processing of personal data.

All these security measures are periodically reviewed to ensure their suitability and effectiveness.

However, absolute security cannot be guaranteed, and no security system is impenetrable. Therefore, if any information under our control is compromised due to a security breach, we will take appropriate measures to investigate the incident, notify the Control Authority, and, if necessary, those users who may have been affected so that they can take appropriate measures.

What is your responsibility as the data owner?

By providing us with your personal data, the person doing so guarantees that they are over 14 years of age and that the data provided is true, accurate, complete, and up-to-date.

To this end, the interested party is responsible for the veracity of the data and must keep them properly updated so that they correspond to their real situation, being responsible for the false and inaccurate data that they may provide, as well as for the damages and losses, direct or indirect, that may arise.

If you provide data of third parties, you assume the responsibility of informing them in advance of everything provided for in article 14 of the General Data Protection Regulation under the conditions established in said precept.

 

COOKIES POLICY

This website uses cookies or other files of similar functionality (hereinafter, "cookies") to provide you with a better service and a better browsing experience. The purpose of this policy is to inform you in a clear and detailed manner about what a cookie is, what its purpose is, what type of cookies we use and how to configure them or, where appropriate, disable them.

What is a cookie?

A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their computer and, depending on the information they contain and how their computer is used, can be used to recognize the user.

However, these media only obtain information related to the number of pages visited, the city to which the IP address from which access is made is assigned, the number of new users, the frequency and recurrence of visits, the visit time, the browser, or the operator or type of terminal from which the visit is made. No data is obtained about the name, surnames, postal address, or other similar data of the user who has connected.

What types of cookies are there?

Technical cookies are those that allow the user to navigate through a web page, platform or application and use the different options or services that exist in it, including the management and operation of the web page and enabling its functions and services, such as, for example, identifying the session, accessing restricted access parts, remembering the elements that make up an order, carrying out the purchase process of an order, managing payment, etc. The website cannot function properly without these cookies, so they are considered necessary.

Preference cookies or personalization cookies allow the website to remember information that changes the way the page behaves or the way it looks, so that the user accesses the service with certain characteristics that can differentiate their experience from that of other users, such as, for example, the language, the number of results to be displayed when the user performs a search, or the region in which the user is located. If the user chooses these characteristics, for example, by checking the language flag, it is considered an expressly requested service as long as the cookies exclusively obey the selected purpose of personalization.

Analysis cookies or measurement cookies are those that allow us to understand how visitors interact with web pages and thus perform statistical analysis of the use that users make of the services provided. The information collected is used to measure the activity of websites or applications in order to introduce improvements in the products and services offered by the controller.

Marketing cookies or behavioral advertising cookies store information on users' behavior obtained through continuous observation of their browsing habits, which allows developing a specific profile to display relevant and attractive ads to the individual user and, therefore, more valuable to third-party advertisers.

Furthermore, cookies can be first-party or third-party. First-party cookies are those that are sent to the user's terminal equipment from a computer or domain managed by the web editor itself, from which the service requested by the user is provided. Third-party cookies are those that are sent to the user's terminal equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through the cookies.

Additionally, cookies can be session or persistent. Session cookies are designed to collect and store data only while the user is accessing a web page. Persistent cookies are a type of cookie that allows data to remain stored in the terminal and be accessed and processed for a period defined by the cookie's controller, ranging from a few minutes to several years.

Who is responsible for the processing of cookies on this website?

The owner of the website and responsible for the treatment of cookies used here, as well as their contact details, are accessible in the Legal Notice of this page. Also, there may be third-party cookies other than the owner of this website, as explained below.

What cookies does this website use and what are they used for?

This website uses its own cookies, which are intended to remember user preferences.[2]

This website uses the following third-party cookies: