General terms and conditions

  1. INTRODUCTION

This document (together with the documents referred to herein) sets forth the Terms and Conditions governing the purchase of products through this Web site (the "Terms"). 

The seller is the company ENDOR TECHNOLOGIES, S.L. (hereinafter, the Holder), whose identification and contact details are shown in the Legal Notice [1]of this Web.

You should read these Terms carefully before purchasing any product through this website. By placing an order through this website, you expressly consent to these Terms and Conditions and are bound by them, so if you do not agree you should not proceed with the purchase.  

You can download a copy of these Terms and Conditions of Purchase from this website. We recommend that you keep a copy of these Conditions on your own computer for each purchase you make.

 

  1. PLACING ORDERS THROUGH THIS WEBSITE

By placing orders through this website you agree to: 

  • Do not place any false or fraudulent order. If we reasonably believe that such an order has been placed, we shall be entitled to cancel it and inform the relevant authorities. 
  • Provide us with your email address, mailing address and/or other contact and payment information truthfully and accurately. You also agree that we may use this information to contact you if necessary, if you do not provide us with all the information we need, we will not be able to process your order. 
  • By placing an order through https://endortechnologies.com/ you guarantee that you are fully authorized to use the corresponding credit or debit card or checking or similar account, if you choose this method of payment. Only persons with the necessary legal capacity to enter into contracts relating to the kind of goods and services offered on this website may place orders on this website. 

The items offered through endortechnologies.com are available in all countries of the European Union.

There are two ways to make purchases through this website:

  • User registration:
  • The user creates an account - providing their personal contact details - and chooses a password for security.
  • Once the account is generated, the user, using his security password to access, will be able to purchase the products and services offered by the website.
  • The user chooses one or more of the products offered in the on-line store.
  • Once chosen, add the product to the shopping cart by clicking on the "ADD TO BASKET" option.
  • Once the corresponding product has been added to the cart, the Web user can see the contents of the cart (the product chosen, the price, the quantity and the total price), and can modify the desired quantities of the product.
  • Subsequently, if the user wishes to confirm the order, he/she must click on the option "BUY NOW" To place an order, the user must be available for contact by telephone and e-mail and fill in the corresponding form. Orders placed in any other way will not be accepted.
  • No user registration:
  • The user chooses one or more of the products offered in the on-line store.
  • Once chosen, add the product to the shopping cart by clicking on the "ADD TO BASKET" option.
  • Once the corresponding product has been added to the cart, the Web user can see the contents of the cart (the product chosen, the price, the quantity and the total price), and can modify the desired quantities of the product.
  • Subsequently, if the user wishes to confirm the order, he/she must click on the "BUY NOW" option.[4]To place an order, the user must have availability of contact via telephone and e-mail and fill in the corresponding form. Orders placed in any other way will not be accepted. 

If we accept the order, we will notify you of our acceptance by issuing an Order Confirmation. We will send you your Order Confirmation by e-mail within 24 hours of acceptance of your order. The Order Confirmation will be effective upon shipment. If we are unable to accept your order, we will attempt to contact you by email, phone or mail.

Although we will make every effort to supply you with the products listed in your Order Confirmation, there may be occasions when it is impossible for us to supply such products, for example, because such products are no longer manufactured or available or because it is impossible for us to obtain relevant components. In this event, we will cancel your order in respect of the products that we are unable to supply and refund any monies that you have paid to us for such products.

The refund of these sums of money will be the limit of our liability towards the user if it is impossible for us to supply the products ordered.

We reserve the right to remove any product from this website at any time and to remove or modify any material or content on this website. We shall not be liable to you or to any third party for the removal of any product from this website, whether or not such product has been sold, or for the removal or modification of any material or content on the website.

 

  1. DELIVERY 

The Holder undertakes to deliver the products in perfect condition at the delivery address that you indicate in the order form. You may request delivery of the goods, at another address and to another natural person different from the one who subscribes the order, provided that the delivery address is located in the territory of one of the countries of the EU.  

In order to optimize delivery, please indicate an address to which the order can be delivered during normal business hours. Please refer to the delivery times section for the estimated delivery time of an order.

We will also send you an e-mail with a link attached where you will be able to see the status of your order in real time. You can also make any inquiries by emailing us at. [email protected] or by calling us at 634544026 and know at all times the status of your order. 

In case of absence of the recipient at the time of delivery, the carrier will proceed to drop off the order at a nearby collection point and the customer will be notified.

Shipping charges for purchased items will be reflected at the time of final purchase and will depend on the destination. See the shipping costs section for more information. 

For the purposes of these Conditions, "delivery" shall be deemed to have occurred or the product(s) to have been "delivered" at the time of signing for receipt of the product(s) at the agreed delivery address or when delivered to the collection point. 

 

  1. DELIVERY TIMES

The delivery time for each product may depend on multiple factors such as origin, available stock, holiday schedule, etc.

As a general rule, the delivery time is 2-3 days, from the day after the order is placed, being this time understood as working days (Monday to Friday, excluding holidays). These delivery times are averages, and therefore an estimate. Therefore, it is possible that they may vary due to logistical reasons or force majeure. 

In any case, we do not deliver on Saturdays and Sundays, nor after 6:00 p.m. on working days.

 

  1. TRANSFER OF RISK AND OF OWNERSHIP OF THE PRODUCTS

The risks of the products shall be borne by you from the moment they are delivered to you.

You will acquire ownership of the products when we receive full payment of all amounts due in connection therewith, including shipping charges, or at the time of delivery if delivery occurs at a later time.

 

  1. PRICES 

The prices of the products will be those published on this Web page at all times. These prices include the total amount, taxes and duties included.

The Proprietor reserves the right to modify at any time the sales prices shown on this website, but the items will be invoiced on the basis of the rates in force at the time the order is registered subject to availability on that date. 

The cost for delivery of orders for the peninsula, Canary Islands, Ceuta and Melilla is free. For orders placed to a European Union country, the cost is 17 euros. Also, if express delivery is requested, the cost is 5.2 euros. These costs will be expressly reflected before you place your order.

 

  1. PAYMENT METHODS 

When placing the order, the customer may freely choose to pay for purchases made by any of the following means of payment:

  • Credit cards (VISA, Mastercard, AMEX). Using a secure payment gateway.
  • By customer's PayPal account. 
  • By customer's Amazon Pay account.

We will send you the invoice and the products to the address specified in your Order Confirmation, although you can expressly request their delivery by email at [email protected]. If you later wish to receive it also on paper, you can request it at the same e-mail address.

Your card will be charged in real time through the payment gateway of the corresponding financial institution and once it has been verified that the information provided is correct.  

Credit cards will be subject to checks and authorizations by the credit card issuer, but if the credit card issuer does not authorize payment, we will not be liable for any delay or non-delivery and will not be able to enter into any contract with you. 

The Holder reserves the right to verify the personal data provided by the customer and to take any measures it deems appropriate (including cancellation of the order) to ensure compliance with these Conditions.

 

  1. CANCELLATIONS

The customer may request the cancellation of any order, in which case it will be treated as a return. If the order has already been shipped, the cancellation request will be considered as a withdrawal and must comply with the provisions of the following section. 

The company accepts cancellation of orders through customer service, either by email sent to. [email protected] or by phone at 634544026.

 

  1. RIGHT OF WITHDRAWAL 

You have the right to withdraw from this contract within 30 calendar days without giving any reason.

The withdrawal period shall expire 30 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post, fax or e-mail). Our contact details are as follows:

ENDOR TECHNOLOGIES, S.L.

  • Address: C/ Baldiri Reixac, 15, 08028 - Barcelona.
  • Phone: 634544026
  • E-mail: [email protected]

To exercise your right of withdrawal, you may use the model form reproduced below, although its use is not obligatory:

(You must complete and send this form only if you wish to withdraw from the contract).

To the attention of ENDOR TECHNOLOGIES, S.L., with address at C/ Baldiri Reixac, 15, 08028 - Barcelona, telephone 634544026, e-mail [email protected].

I hereby inform you that I withdraw from my contract for the purchase of the following property: _________________, ordered on/received on day ___________

Consumer and user name: ____________________

Consumer and user address ____________________________

Signature of the consumer and user (only if this form is submitted on paper):

Fecha: ______________________________

In order to meet the withdrawal deadline, it is sufficient that the communication concerning your exercise of this right is sent before the expiration of the withdrawal period.

Consequences of withdrawal:

In the event of withdrawal by you, we will refund to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of ordinary delivery offered by us) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will proceed to effect such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any event, you will not incur any charges as a result of the reimbursement. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition is met first.

You must return or hand over the goods directly to us at the carrier's collection point without undue delay and in any event not later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract to us. The deadline shall be deemed to have been met if you return the goods before the end of this period.

We will bear the cost of returning the goods.

You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The product must be in the same condition in which it was delivered and must retain its original packaging and labeling, using the same protective cardboard box in which it was received to protect the product. In the event that it cannot be returned in the protective box in which it was delivered, the customer must return it in a protective box so that the product can be returned with the maximum possible guarantees.

You may not claim back the difference between the shipping costs of the delivery originated by the requested delivery method (e.g. express) and the shipping costs of ordinary delivery.

No exchange or return will be made for products that are not in the same condition in which you received them, or that have been used beyond being tested. You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

  1. PRODUCT RETURNS  

    In cases where you consider that the product does not meet your requirements, you should contact us within 60 days via e-mail at [email protected] or by phone at 634544026 providing the details of the product you wish to return. 

    Once we receive the notification, we will contact you to inform you about how to proceed, and through which courier agency you should do it. There is also a link at the bottom of every page of the website where you can automatically return your order.

    As a general rule, these are the steps to follow for any type of return: 

    You must return the product to us by depositing it at the indicated pick-up point of the carrier.

    Please return the item using its original packaging in addition to any instructions, documentation and packaging that may accompany the item. 

    Once we receive the products to be returned, we will proceed to reimburse the price of the products. The refund will be made to the same credit card used to pay for the purchase.   

    In the case of partial returns (i.e., those in which items that were purchased in an order together with other items are returned) only the price of the returned items will be refunded. 

    For any question, complaint or request for information, you can contact customer service either by email at [email protected] or by telephone at 634544026.

 

  1. WARRANTY OF PURCHASED PRODUCTS AND CLAIMS

In accordance with the applicable regulations for the defense of consumers and users, the Holder shall be liable for any lack of conformity that becomes apparent within two years of delivery. 

In the event of non-conformity, you must inform us within two months of becoming aware of it, by sending an email to [email protected] es indicating your data, the number of your purchase invoice and the anomaly detected. Failure to comply with this deadline will not result in the loss of the warranty, but you will nevertheless be liable for any damages caused by the delay in communication. In the event of a manufacturing defect, the Holder shall be responsible for the costs of return, as well as the costs related to labor and materials. 

The item to be returned must be properly packaged for its return. The packaging must be in perfect condition and keep all its original accessories and instructions in order to be returned.  

The warranty will be void in case of defects or deterioration caused by external factors, accidents, wear and tear, installation or misuse of the product, improper handling or use not in accordance with the supplier's instructions. 

Products modified or repaired by the customer or any other person not authorized by the supplier are also excluded from the warranty. 

For any question, complaint or request for information, you can contact customer service either by email at [email protected] or by telephone at 634544026.

Pursuant to the provisions of Regulation (EU) No. 524/2013 applicable throughout the European Union, the Entity makes available to web users the following link on online consumer dispute resolution:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

This website provides access to the Official European Platform for Online Dispute Resolution (ODR). The ODR Platform gives consumers and traders the possibility to submit complaints through an electronic form available in all languages of the European Union, for all matters related to e-commerce or provision of services on the network, as provided for in Regulation 524/2013 of the European Parliament and of the Council of 21 May 2013 and Directive 2013/11/EU of the European Parliament and of the Council on Alternative Dispute Resolution in Consumer Matters.

 

  1. EVENTS BEYOND OUR CONTROL

We will not be liable for any failure or delay in the performance of any of our obligations under a contract caused by events beyond our reasonable control ("force majeure"). 

Force majeure shall include any act, event, failure to exercise, omission or accident beyond our reasonable control and among others, the following:  

  • Strikes, lockouts or other industrial action. 
  • Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (declared or undeclared) or threat or preparation for war. 
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster. 
  • Impossibility of using trains, ships, airplanes, motor transport or other means of transportation, public or private. 
  • Inability to use public or private telecommunications systems. 
  • Acts, decrees, legislation, regulations or restrictions of any government or public authority. 
  • Strike, failure or accidents of maritime or fluvial transportation, postal or any other type of transportation. 

Our obligations under the contracts will be deemed to be suspended for the period during which the force majeure continues, and we will have an extension of time to perform such obligations for a period of time equal to the duration of the force majeure. We will use all reasonable efforts to bring the force majeure cause to an end or to find a solution that will enable us to perform our obligations under the contract despite the force majeure cause. 

 

  1. PARTIAL NULLITY 

If any of these Conditions or any provision of a contract is declared null and void by a final decision of a competent authority, the remaining terms and conditions shall remain in force, without being affected by such declaration of nullity. 

 

  1. APPLICABLE LAW AND COMPETENT JURISDICTION

The sales and purchases made through this Web site and these Terms and Conditions of Purchase are subject to Spanish law.

In the event of any conflict or discrepancy arising in the interpretation or application of these contractual conditions, the Courts and Tribunals which, if applicable, will hear the matter, shall be those provided for in the applicable legal regulations on competent jurisdiction, in which, in the case of consumers, the place of performance of the obligation or the domicile of the purchasing party is taken into account.