1. INTRODUCTION

This document (together with the documents mentioned in it) establishes the Conditions governing the purchase of products through this Website (hereinafter, the "Conditions").

The seller is the company ENDOR TECHNOLOGIES, SL (hereinafter, the Owner), whose identification and contact information appears in the Legal Notice [1] of this Website.

You must read these Conditions carefully before purchasing any product through this Website. By placing an order through it, you expressly consent to these Conditions and are bound by them, so if you do not agree you should not make the purchase.

You can download a copy of these Purchase Conditions on this website. We recommend that you keep a copy of these Terms on your own computer for each purchase you make.

  1. PLACING ORDERS THROUGH THIS WEBSITE

By placing orders through this website you agree to:

  • Do not place any false or fraudulent orders. If it could reasonably be considered that an order of this nature has been made, we will be entitled to cancel it and inform the relevant authorities.
  • Provide us with your email address, postal address and/or other contact and payment information in a truthful and accurate manner. Likewise, you agree that we can use this information to contact you if necessary. If you do not provide us with all the information we need, we will not be able to process your order.
  • By placing an order through https://endortechnologies.com/ you guarantee that you are fully authorized to use the corresponding credit or debit card or current or similar account, if you choose this payment method. Only persons with the necessary legal capacity to enter into contracts relating to the type of goods and services proposed on this website can place orders on it.

The items offered through endortechnologies.com are available in all countries that make up the European Union.

There are two ways to make purchases through this website:

  • User register:
  • The user creates an account – providing their personal contact information – and chooses a password for security.
  • Once the account is generated, the user, using their security password to access, will be able to purchase the products and services offered by the website.
  • The user chooses one or more of the products offered in the online store.
  • Once chosen, add the product to the shopping cart by clicking on the “ADD TO BASKET” option.
  • Once the corresponding product has been added to the cart, the Web user can see its contents (the chosen product, the price, the quantity and the total price), and can modify the desired quantities of the product.
  • Subsequently, if the user wishes to confirm the order, they must click on the “BUY NOW” option. To place an order, the user must be available for contact via telephone and email and fill out the corresponding form. Orders made in a manner other than that stated will not be accepted.
  • Without user registration:
  • The user chooses one or more of the products offered in the online store.
  • Once chosen, add the product to the shopping cart by clicking on the “ADD TO BASKET” option.
  • Once the corresponding product has been added to the cart, the Web user can see its contents (the chosen product, the price, the quantity and the total price), and can modify the desired quantities of the product.
  • Subsequently, if the user wishes to confirm the order, they must click on the “BUY NOW” option. [4] To place an order, the user must be available for contact via telephone and email and fill out the corresponding form. Orders made in a manner other than that stated will not be accepted.

If we accept the order, we will notify the user of our acceptance by issuing an Order Confirmation. We will send you your Order Confirmation by email within 24 hours of accepting it. The Order Confirmation will be effective upon shipment. If we cannot accept your order, we will attempt to contact you by email, telephone or postal mail.

Although we will make every effort to supply you with the products listed in your Order Confirmation, there may be occasions when it is impossible for us to supply such products, due, for example, to such products being no longer manufactured or available or to us. impossible to obtain relevant components. In this case, we will cancel your order in respect of products that we cannot supply and will refund any money you have given us for such products.

The return of these sums of money will be the limit of our responsibility towards the user if it is impossible for us to supply the requested products.

We reserve the right to withdraw any product from this website at any time and to remove or modify any material or content on it. We will not be liable to you or any third party for removing any product from this website, whether or not such product has been sold, removing or modifying any material or content on the website.

  1. DELIVERY

The Owner undertakes to deliver the products in perfect condition to the delivery address that you indicate on the order form. You can request delivery of the items to another address and to another natural person other than the one signing the order, as long as the delivery address is located in the territory of one of the EU countries.

In order to optimize delivery, we appreciate that you indicate an address to which the order can be delivered within normal business hours. Please see the delivery times section to find out the estimated delivery time for an order.

Likewise, we will send you an email with an attached link where you can see the status of your order in real time. You can also make any queries by writing by email to endor@endortechnologies.com or by calling 634544026 and know at all times the status of your order.

In the event of the recipient's absence at the time of delivery, the carrier will proceed to leave the order at a nearby collection point and the customer will be notified.

The shipping costs derived from the shipments of the purchased items will be reflected at the final moment of purchase and will depend on the destination. Please see the shipping costs section for more information.

For the purposes of these Conditions, it will be understood that “delivery” has occurred or that the product(s) have been “delivered” at the time of signing receipt of the same at the agreed delivery address or when delivered to the collection point.

  1. DELIVERY TIMES

The delivery time of each product may depend on multiple factors such as origin, available stock, holiday calendar, etc.

As a general rule the delivery time is 2-3 days, starting the day after placing the order, said period being understood as working days (Monday to Friday, excluding holidays). These deadlines are averages, and therefore an estimate. Therefore, it is possible that they vary for logistical reasons or force majeure.

In any case, we do not deliver on Saturdays or Sundays, or after 6:00 p.m. on business days.

  1. TRANSFER OF RISK AND OWNERSHIP OF PRODUCTS

The risks of the products will be your responsibility from the moment they are delivered to you.

You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including delivery costs, or upon delivery if this occurs at a later time.

  1. PRICES

The prices of the products will be those published on this website at all times. These prices include the total amount, taxes and duties included.

The Owner reserves the right to modify the sales prices that appear on this website at any time, but the items will be invoiced based on the rates in force at the time the order is registered, subject to availability at that time. date.

The cost for delivery of orders for the peninsula, Canary Islands, Ceuta and Melilla is free. For orders placed that are destined for a country in the European Union, the cost is 17 euros. Likewise, if urgent delivery is requested, the cost is 5.2 euros. These costs will be expressly reflected before you place the order.

  1. PAYMENT METHODS

When placing the order, the customer can freely choose to pay for the purchases made using one of the following payment methods:

  • Credit cards (VISA, Mastercard, AMEX). Through the use of a secure payment gateway.
  • Through the client's PayPal account.
  • For the customer's Amazon Pay account.

We will send the invoice and the products to the address specified in your Order Confirmation, although you can expressly request its shipment by email at endor@endortechnologies.com . If you later also want to receive it in paper, you can request it at the same email address.

The charge on your card is made in real time through the payment gateway of the corresponding financial institution and once it has been verified that the data communicated is correct.

Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any contract with you.

The Owner reserves the right to verify the personal data provided by the client and adopt the measures it deems appropriate (including cancellation of the order) to guarantee compliance with these Conditions.

  1. CANCELLATIONS

The customer may request the cancellation of any order, in which case it will be treated as a return. If the order has already been sent, the cancellation request will be considered a withdrawal and must comply with the provisions of the following section.

The company accepts the cancellation of orders through customer service, either by email sent to endor@endortechnologies.com or by phone at 634544026.

  1. RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within a period of 30 calendar days without the need for justification.

The withdrawal period will expire 30 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). Our contact information is as follows:

ENDOR TECHNOLOGIES, SL

  • Address: C/ Baldiri Reixac, 15, 08028 - Barcelona.
  • Telephone: 634544026
  • Email: endor@endornanotech.com

To exercise your right of withdrawal, you may use the model form whose text is reproduced below, although its use is not mandatory:

(You should only complete and send this form if you wish to withdraw from the contract)

For the attention of ENDOR TECHNOLOGIES, SL , with address at C/ Baldiri Reixac, 15, 08028 - Barcelona, ​​telephone 634544026 , e-mail endor@endornanotech.com .

I hereby inform you that I withdraw from my purchase contract for the following good: _________________, ordered on/received on day ___________

Name of consumer and user: ____________________

Address of the consumer and user ____________________________

Signature of the consumer and user (only if this form is presented on paper):

Date: ______________________________

To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.

Consequences of withdrawal:

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method. ordinary that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition comes first.

You must return or hand over the goods directly to us at the carrier's collection point, without any undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired.

We will bear the costs of returning the goods .

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

The product must be in the same condition in which it was delivered and must retain its original packaging and labeling, using the same protective cardboard box in which it was received to protect the product. In the event that it cannot be obtained with the protective box with which it was delivered, the customer must return it in a protective box so that the product is returned with the maximum possible guarantees.

You will not be able to demand a refund of the difference between the shipping costs of the delivery caused by the requested delivery method (for example, express) and the shipping costs of ordinary delivery.

Products that are not in the same conditions in which you received them, or that have been used beyond being tested, will not be exchanged or returned. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

  1. PRODUCT RETURNS 

    In cases where you consider that the product does not meet your wishes, you must contact us within 60 days by email at endor@endortechnologies.com or by telephone at 634544026 providing the details of the product you you want to return.

    Once the notification is received, we will contact you to inform you how you should proceed, and through which courier agency you should do it. It also has a link in the footer of all pages on the website where you can make the return automatically.

    As a general rule, these are the steps to follow for any type of return:

    You must return the product to us by depositing it at the carrier's indicated collection point.

    Please return the item using its original packaging as well as any instructions, documentation and packaging that may accompany it.

    Once we receive the products to be returned, we will proceed to refund the price of the products. The refund will be made to the same credit card that was used to pay for the purchase.

    In the case of partial returns (that is, those in which items that were purchased in an order together with other items are returned) only the price of the returned items will be refunded.

    For any questions, complaints or requests for information, you can contact customer service either by email at endor@endortechnologies.com or by phone at 634544026.

  1. WARRANTY OF THE PURCHASED PRODUCTS AND CLAIMS

In accordance with the applicable regulations for the defense of consumers and users, the Owner is responsible for any lack of conformity that appears within a period of two years from delivery.

In the case of lack of conformity, you must inform us within two months of becoming aware of it, by sending an email to endor@endortechnologies.com indicating your details, the number of your purchase invoice and the anomaly detected. Failure to comply with this deadline will not result in the loss of the guarantee, but you will nevertheless be responsible for any damages or losses caused by the delay in communication. In the event of a manufacturing defect, the Owner will be responsible for the return costs, as well as expenses related to labor and materials.

The item to be returned must be properly packaged for its return. The packaging must be in perfect condition and retain all its original accessories and instructions in order to be returned.

The warranty will lose its validity in the event of defects or deterioration caused by external factors, accidents, wear, installation or misuse of the product, improper handling or use not in accordance with the supplier's instructions.

Products modified or repaired by the customer or any other person not authorized by the supplier are also excluded from the warranty.

For any questions, complaints or requests for information, you can contact customer service either by email at endor@endortechnologies.com or by phone at 634544026.

Pursuant to the provisions of Regulation (EU) No. 524/2013 applicable throughout the European Union, the Entity makes available to website users the following link on online dispute resolution in consumer matters:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

This website gives access to the Official European Platform for Online Dispute Resolution (ODR). The ODR Platform gives consumers and merchants the possibility of submitting complaints using an electronic form available in all the languages ​​of the European Union, for all matters related to electronic commerce or the provision of services on the Internet, in accordance with the provisions of the Regulation. 524/2013 of the European Parliament and of the Council of May 21, 2013 and Directive 2013/11/EU of the European Parliament and of the Council on alternative resolution of consumer disputes.

  1. EVENTS OUTSIDE OUR CONTROL

We will not be liable for any failure or delay in performance of any of our obligations under a contract, the cause of which is due to events beyond our reasonable control ("force majeure").

Causes of force majeure will include any act, event, failure to perform, omission or accident that is beyond our reasonable control and, among others, the following:

  • Strikes, lockouts or other industrial action.
  • Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparations for war.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
  • Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
  • Inability to use public or private telecommunication systems.
  • Acts, decrees, legislation, regulations or restrictions of any government or public authority.
  • Strike, failures or accidents in maritime or river transport, postal or any other type of transport.

It will be understood that our obligations derived from the contracts will be suspended during the period in which the cause of force majeure continues, and we will have an extension in the term to comply with said obligations for a period of time equal to the duration of the cause of force majeure. We will use all reasonable means to bring the force majeure event to an end or to find a solution that allows us to perform our obligations under the contract despite the force majeure event.

  1. PARTIAL NULLITY

If any of these Conditions or any provision of a contract are declared null and void by a final resolution by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

  1. APPLICABLE LEGISLATION AND COMPETENT JURISDICTION

The sales made through this website and these Purchase Conditions are subject to Spanish legislation.

In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the Courts and Tribunals that, where appropriate, will hear the matter, will be those established by the applicable legal regulations regarding competent jurisdiction, in which is served, in the case of consumers, at the place of fulfillment of the obligation or the domicile of the purchasing party.