General terms and conditions

  1. INTRODUCTION

This document (together with the documents referred to herein) sets forth the terms and conditions governing the purchase of products through this website (hereinafter the “conditions”).  

The seller is the company ENDOR TECHNOLOGIES, S.L. (hereinafter the “owner”), whose identification and contact details are in this website’s Legal Notice [1].

You must read these conditions carefully before purchasing any product from this website. By placing an order through this website, you expressly consent to these conditions and are bound by them. You should not, therefore, make the purchase if you do not agree with them.  

You can download a copy of our current purchase conditions from this website. We recommend you keep a copy of these terms and conditions on your PC for every purchase you make.

 

  1. PLACING ORDERS THROUGH THIS WEBSITE

On placing orders through this website, you undertake:

  • Not to place any false or fraudulent orders. If it can reasonably be considered that such an order has been placed, we will be within our rights to cancel it and inform the relevant authorities.
  • To provide us with your email address, mailing address and/or other contact and payment details truthfully and accurately. You also agree that we may use this information to contact you if necessary. If you do not provide us with all the information we need, we will not be able to fulfill your order.
  • On placing an order through https://endortechnologies.com/, you guarantee you are fully authorized to use the credit or debit card or current account or similar when you choose this method of payment. Only people with the necessary legal capacity to enter into contracts for the kind of goods and services offered on this website may place orders. 

The items sold through endortechnologies.com are available in all European Union countries.

There are two ways to place an order through this website:

  • Users create an account by providing their personal contact details and choose a password for security.
  • Once users have created their account, they can purchase the products and services this website offers using their security password to gain access.
  • Users choose one or several of the products offered in the online store.
  • Once you have chosen a product, add it to your shopping cart by clicking on the “ADD TO CART” option.
  • After adding a product to their cart, website users can see its contents (selected product, price, quantity, and total amount to pay) and may change the required product quantities.
  • Next, if users wish to confirm the order, they must click on the “BUY NOW” option. To place an order, users must be contactable by telephone and email and fill in the associated form. Orders placed in any other way will not be accepted.
  • No user registration:
  • Users choose one or several of the products offered in the online store.
  • Once you have chosen a product, add it to your shopping cart by clicking on the “ADD TO CART” option.
  • After adding a product to their cart, website users can see its contents (selected product, price, quantity, and total amount to pay) and may change the required product quantities.
  • Next, if the user wishes to confirm the order, they must click on the “BUY NOW” option.[4]To place an order, the user must be contactable by telephone and email and fill in the associated form. Orders placed in any other way will not be accepted.

If we accept the order, we will notify the user of our acceptance by issuing an order confirmation. We will send your order confirmation by email within 24 hours after accepting it. The order confirmation will come into effect as soon as it is sent. If we cannot accept your order, we will try to contact you by email, telephone, or ordinary mail.

Although we will do everything in our power to supply you with the products listed in your order confirmation, there may be times when we are unable to supply the products, for example, because they are no longer manufactured or available, or because we cannot obtain relevant components. In this case, we will cancel your order for the products we cannot supply, and we will refund any money you may have paid us for those products.

The refund of these sums of money shall be the limit of our liability to the user if we are unable to supply the products ordered.

We reserve the right to withdraw any product from this website at any time and to remove or modify any of its material or content. We shall not be liable to you or to any third party for removing any product from this website, irrespective of whether this product has been sold or not, or for removing or modifying any of this website’s material or content.

 

  1. DELIVERY 

The owner undertakes to deliver the products in perfect condition to the delivery address you indicate on the order form. You can request delivery of the items at another address and to a person other than the one placing the order, provided that the delivery address is in the territory of an EU country.  

To optimize delivery, please give us an address where the order can be delivered within usual working hours. Please see the delivery times section for the estimated delivery timeframe of an order.

We will also send you an email with a link you can click on to see the status of your order in real time. You can also ask any questions you may have by writing an email to endor@endortechnologies.com or calling +34 634544026. You can find out the status of your order at all times.

If the recipient is absent when the delivery arrives, the carrier will leave the order at a nearby collection point and the customer will be notified.

The shipping costs for the purchased items will be shown at the end of the purchase stage, and they will depend on the destination. Please see the shipping costs section for more information.

For the purpose of these conditions, it will be understood that “delivery” has occurred or that the product(s) has been “delivered” when signed for upon receipt at the agreed delivery address or when delivered to the collection point.

 

  1. DELIVERY TIMES

A product’s delivery time depends on many factors, for example, origin, available stock, public holidays, etc.

The delivery time is normally 2 to 3 working days from the day after the order was placed (Monday to Friday, excluding public holidays). These are average timeframes and are, therefore, an estimate. That is why they may vary for logistical or force majeure reasons.

We do not deliver on Saturdays or Sundays or after 18:00 hours on working days.

 

  1. TRANSFER OF THE RISK AND OWNERSHIP OF THE PRODUCTS

You shall bear the risks of the products from the moment they are delivered to you.

You shall acquire the ownership of the products when we receive complete payment of all the amounts due for them, including shipping costs, or when the shipment is delivered, should this occur later.

 

  1. PRICES 

The product prices will be the ones published on this website at all times. These prices include the total amount, taxes, and duties.

The owner reserves the right to change the sales prices shown on this website at any time; however, items will be invoiced on the basis of the prices in force when the order is registered, subject to availability on that date.

There is no cost for the delivery of orders to mainland Spain, the Canary Islands, Ceuta, and Melilla. For orders whose destination is a European Union country, the cost is €17. If you request express delivery, the cost is €5.20. These costs will be expressly stated before you place your order.

 

  1. METHODS OF PAYMENT  

When placing an order, customers can freely choose to pay for their purchases by one of the following methods of payment:

  • Credit cards (VISA, Mastercard, AMEX). By means of a secure payment gateway.
  • By the customer’s PayPal account. 
  • By the customer’s Amazon Pay account.

We will send the invoice with the products to the address specified in your order confirmation, although you can expressly request it to be sent by email by writing to endor@endortechnologies.com If you would also like to receive a paper copy, you can request one by writing to the same email address.

Your card will be charged in real time through the payment gateway of the corresponding financial institution, after checking that the data provided are correct.  

Credit cards will be subject to checks and authorizations by the card issuer; however, if the card issuer does not authorize payment, we shall not be liable for any delay or non-delivery and will not be able to enter into any contract with you.

The owner reserves the right to verify the personal data provided by the customer and to take any measures deemed appropriate (including cancelation of the order) to ensure compliance with these terms and conditions.

 

  1. CANCELATIONS

Customers may request the cancelation of any order, which will then be processed as a return. If the order has already shipped, the cancelation request will be considered a withdrawal and it must comply with the provisions in the following section. 

The company accepts order cancelations through its customer service either by sending an email to endor@endortechnologies.com or calling +34 634544026.

 

  1. RIGHT OF WITHDRAWAL  

You have the right to withdraw from this contract within 30 calendar days without giving any reason.

The withdrawal period will expire after 30 calendar days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by mail, fax, or email). Our contact details are as follows:

ENDOR TECHNOLOGIES, S.L.

  • Address: Carrer Baldiri Reixac, 15, 08028 Barcelona.
  • Telephone: +34 634544026
  • E-mail: endor@endornanotech.com

You may use the attached model form, whose text is shown below, to exercise your right of withdrawal, but it is not obligatory:

(Complete and return this form only if you wish to withdraw from the contract)

To ENDOR TECHNOLOGIES, S.L., with registered office at Carrer de Baldiri Reixac, 15, 08028 Barcelona; telephone number: +34 634544026; email: endor@endornanotech.com.

I hereby give notice that I withdraw from my contract of sale of the following goods: _________________, ordered on/received on día ___________

Name of consumer and user: ____________________

Address of consumer and user ____________________________

Signature of consumer and user (only if this form is notified on paper):

Date: ______________________________

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal:

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 calendar days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us at the carrier’s collection point, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We will bear the cost of returning the goods..

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The product must be in the same state as it was delivered, and it must retain its original packaging and labeling. It must be returned using the same protective cardboard box in which it was received to protect the product. In the event that it cannot be sent in the same protective box it was delivered in, the customer must return it in another protective box so that the product is returned with the highest possible guarantees.

You cannot claim back the difference between the shipping costs for a requested delivery method (e.g., express) and those for ordinary delivery.

Products that are not in the same state as you received them, or that have been used beyond being tested, will not be exchanged or returned. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

 

  1. PRODUCT RETURNS  

    If you think the product does not match your requirements, please contact us within 60 days by writing an email to endor@endortechnologies.com or calling us on +34 634544026 and provide us with the details of the product you wish to return.  

    When we receive the notification, we will contact you to let you know how you should proceed and which courier you should use. There is also a link at the bottom of every webpage where you can process the return automatically.

    As a general rule, these are the steps to follow for any return:  

    You must return the product to us by depositing it at the carrier’s indicated collection point.

    Please return the item using its original packaging and include any instructions, documentation, and packaging it came with.  

    After receiving the returned products, we will refund the price you paid for them. The money will be refunded to the same credit card used to make the purchase.   

    In the event of a partial return (in other words, the items returned are part of a joint order together with other items), only the price of the returned items will be refunded.  

    Should you have any questions, complaints, or requests for information, please contact our customer service by sending an email to endor@endortechnologies.com or calling us on +34 634544026.

 

  1. PRODUCT WARRANTY AND COMPLAINTS

In accordance with applicable regulations for the defense of consumers and users, the owner shall be liable for any non-conformity that becomes apparent within two years of delivery. 

In the event of a non-conformity, you must inform us within two months of becoming aware of it by sending an email to endor@endortechnologies.com and including your details, your purchase invoice number, and the anomaly detected. Failure to comply with this timeframe will not mean the loss of the warranty, but you shall nevertheless be liable for any direct or indirect damages caused by the delay in notification. In the event of a manufacturing defect, the owner shall be responsible for the return costs and for the labor and materials costs. 

The article to be returned must be correctly packaged. The packaging must be in perfect condition, and it must be returned with all its original accessories and instructions.  

The warranty will be void in the event of defects or deterioration caused by external factors, accidents, wear and tear, installation or misuse of the product, improper handling, or any use that does not comply with the supplier's instructions.  

Also excluded from the warranty are products modified or repaired by the customer or any other person not authorized by the supplier.  

Should you have any questions, complaints, or requests for information, please contact our customer service by sending an email to endor@endortechnologies.com or calling us on +34 634544026.

Pursuant to the provisions of Regulation (EU) No. 524/2013 applicable throughout the European Union, the company provides website users with the following link on online dispute resolution for consumer disputes:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

This website gives access to the official European Online Dispute Resolution (ODR) platform. The ODR Platform provides consumers and shopkeepers with the possibility of making complaints, using an electronic form available in all European Union languages, for all matters relating to e-commerce or the provision of online services pursuant to Regulation No. 524/2013 of the European Parliament and of the Council of 21 May 2013 and Directive 2013/11/EU of the European Parliament and of the Council on alternative dispute resolution for consumer disputes.

 

  1. EVENTS OUTSIDE OUR CONTROL

We shall not be liable for any failure or delay in the performance of any of our obligations under a contract caused by events beyond our reasonable control (“force majeure”). 

The causes of force majeure will include any act, event, non-performance, omission, or accident that is beyond our reasonable control, and they include the following:  

  • Strikes, lockouts, or other industrial action.
  • Civil commotion, riots, invasions, terrorist attacks or terrorist threats, war (whether declared or not), or threat or preparation for war. 
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster.
  • Inability to use trains, ships, airplanes, motorized vehicles, or other means of public or private transport.
  • Inability to use public or private telecommunications systems.
  • Acts, decrees, legislation, regulations, or restrictions of any government or public authority. 
  • Strikes, failures or accidents of sea or river transport, postal service, or any other type of transportation.

Our obligations under the contracts shall be understood as suspended while the force majeure continues, and the timeframe for fulfilling our obligations will be extended for a period equal to the duration of the force majeure. We will use all reasonable endeavors to bring the force majeure to an end or to find a solution that will enable us to perform our obligations under the contract despite the force majeure.

 

  1. PARTIAL INVALIDITY 

Should any of these conditions or any provision in a contract be declared null and void by a final decision of a competent authority, the remaining terms and conditions shall remain in force, without being affected by this declaration of invalidity. 

 

  1. APPLICABLE LAW AND JURISDICTION

Sales and purchases made through this website and these terms and conditions of sale are governed by the laws of Spain.

In the event of any conflict or discrepancy in interpreting or applying these contract conditions, the Courts and Tribunals that may hear the case, if applicable, shall be those outlined in applicable legal regulations on competent jurisdiction, which, for consumers, is the place of performance of the obligation or the purchaser’s domicile.