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General terms and conditions of contract

  1. INTRODUCTION

This document (together with the documents mentioned in it) establishes the Conditions governing the purchase of products through this website (hereinafter, the "Conditions"). 

The seller is the company ENDOR TECHNOLOGIES, S.L. (hereinafter, the Owner), whose identifying and contact details are included in the Legal Notice [1]of this website.

You should read these Conditions carefully before purchasing any product through this website. By placing an order through it, you expressly consent to these Conditions and are bound by them, so if you do not agree, you should not make the purchase.  

You can download a copy of these Purchase Conditions on this website. We recommend that you keep a copy of these Conditions on your own computer for each purchase you make.

 

  1. PLACING ORDERS THROUGH THIS WEBSITE

By placing orders through this website, you agree to: 

  • Do not place any false or fraudulent orders. If it could reasonably be considered that an order of this nature has been made, we will be entitled to cancel it and inform the relevant authorities. 
  • Provide us with your email address, postal address, and/or other contact and payment information truthfully and accurately. You also agree that we may use this information to contact you if necessary. If you do not provide all the information we need, we will not be able to process your order. 
  • By placing an order through https://endortechnologies.com/ you guarantee that you are fully authorized to use the corresponding credit or debit card or current account or similar, in case of choosing this payment method. Only persons with the necessary legal capacity to enter into contracts relating to the class of goods and services proposed on this website may place orders on it. 

The articles offered through endortechnologies.com are available in all countries that are part of the European Union.

There are two ways to make purchases through this website:

  • User registration:
  • The user creates an account – providing their personal contact details - and chooses a password for their security.
  • Once the account is created, the user, using their security password to access it, will be able to purchase the products and services offered by the website.
  • The user chooses one or more of the products offered in the online store.
  • Once you have chosen, add the product to the shopping cart by clicking on the "ADD TO CART" option.
  • Once the corresponding product has been added to the cart, the Web user can see its contents (the chosen product, the price, the quantity, and the total price), and can modify the desired quantities of the product.
  • Subsequently, if the user wishes to confirm the order, they must click on the “BUY NOW” option. To place an order, the user must have contact availability via telephone and email and fill out the corresponding form. Orders placed in a manner other than that described will not be accepted.
  • No user registration:
  • The user chooses one or more of the products offered in the online store.
  • Once you have chosen, add the product to the shopping cart by clicking on the "ADD TO CART" option.
  • Once the corresponding product has been added to the cart, the Web user can see its contents (the chosen product, the price, the quantity, and the total price), and can modify the desired quantities of the product.
  • Subsequently, if the user wishes to confirm the order, they must click on the “BUY NOW” option.[4]To place an order, the user must have contact availability via telephone and email and fill out the corresponding form. Orders placed in a manner other than that described will not be accepted. 

If we accept the order, we will notify the user of our acceptance by issuing an Order Confirmation. We will send your Order Confirmation to you by email within 24 hours of acceptance. The Order Confirmation will be effective from the time it is sent. If we cannot accept your order, we will attempt to contact you by email, telephone or postal mail.

Although we will make every effort to supply you with the products listed in your Order Confirmation, there may be occasions when it is impossible for us to supply such products, due, for example, to the fact that such products are no longer manufactured or are not available or that it is impossible for us to obtain relevant components. In this case, we will cancel your order in relation to the products that we cannot supply and we will refund any sum of money that you have sent us for such products.

The refund of these sums of money will be the limit of our responsibility to the user if it is impossible for us to supply the requested products.

We reserve the right to withdraw any product from this website at any time and to remove or modify any material or content on it. We will not be liable to you or any third party for withdrawing any product from this website, whether or not that product has been sold, or for removing or modifying any material or content on the website.

 

  1. DELIVERY 

The Owner undertakes to deliver the products in perfect condition to the delivery address you indicate on the order form. You can request the delivery of the items to another address and to a different individual than the one who subscribes to the order, as long as the delivery address is located within the territory of any of the EU countries.  

To optimize delivery, please provide an address where the order can be delivered during normal business hours. See the delivery times section for the estimated delivery time of an order.

Additionally, we will send you an email with an attached link where you can see the status of your order in real time. You can also make any inquiry by writing an email to endor@endortechnologies.com or by calling 634544026 and know at all times what the status of your order is. 

If the recipient is absent at the time of delivery, the carrier will leave the order at a nearby collection point and the customer will be notified.

Shipping costs for purchased items will be reflected at the final stage of the purchase and will depend on the destination. Please refer to the shipping costs section for more information. 

For the purposes of these Conditions, it shall be understood that the “delivery” has taken place or that the product(s) have been “delivered” at the moment of signing the reception thereof at the agreed delivery address or when delivered at the collection point. 

 

  1. DELIVERY TIMES

The delivery time for each product may depend on multiple factors such as origin, available stock, holiday calendar, etc.

As a general rule, the delivery time is 2-3 days,  starting the day after the order is placed, with this period understood as working days (Monday to Friday, excluding holidays). These periods are averages, and therefore an estimate. Therefore, they may vary for logistical reasons or due to force majeure. 

In any case, we do not deliver on Saturdays or Sundays, or after 6:00 p.m. on business days.

 

  1. TRANSMISSION OF RISK AND OWNERSHIP OF PRODUCTS

The risks of the products will be your responsibility from the moment they are delivered to you.

You will acquire ownership of the products when we receive full payment of all amounts due in respect of them, including shipping costs, or at the time of delivery if this takes place at a later time.

 

  1. PRICES 

The prices of the products will be those published on this website at any given time. These prices include the total amount, including taxes and duties.

The Owner reserves the right to modify the sale prices listed on this website at any time, but the items will be invoiced based on the rates in force at the time the order is registered, subject to availability on that date. 

The cost per delivery of orders for the peninsula, Canary Islands, Ceuta and Melilla is free. For orders placed with destination to a country of the European Union the cost is 17 euros. Also, if urgent delivery is requested, the cost is 5.2 euros. These costs will be expressly reflected before you place the order.

 

  1. PAYMENT METHODS 

When placing the order, the customer can freely choose to pay for the purchases made through one of the following payment methods:

  • Credit cards (VISA, Mastercard, AMEX) through a secure payment gateway.
  • Through the customer's PayPal account. 
  • Through the customer's Amazon Pay account.

We will send the invoice and products to the address specified in your Order Confirmation, although you can expressly request that it be sent by email to endor@endortechnologies.com. If you would also like to receive it in paper form, you can request it at the same email address.

The charge to your card is made in real time through the payment gateway of the corresponding financial institution and once it has been verified that the data communicated is correct.  

Credit cards will be subject to checks and authorizations by the issuing entity, but, if said entity does not authorize payment, we will not be responsible for any delay or failure to deliver and we will not be able to formalize any contract with you. 

The Owner reserves the right to verify the personal data provided by the customer and take the measures it deems appropriate (including cancellation of the order) to ensure compliance with these Conditions.

 

  1. CANCELLATIONS

The customer may request the cancellation of any order, in which case it will be treated as a return. If the order has already been shipped, the cancellation request will be considered as a withdrawal and must comply with the provisions of the following section. 

The company accepts order cancellations through the customer service department, either by email sent to endor@endortechnologies.com or by telephone at 634544026.

 

  1. RIGHT OF WITHDRAWAL 

You have the right to withdraw from this contract within 30 calendar days without justification.

The withdrawal period will expire 30 calendar days from the day you or a third party indicated by you, other than the carrier, acquired physical possession of the goods.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract by means of an unequivocal statement (e.g., a letter sent by post, fax, or email). Our contact details are as follows:

ENDOR TECHNOLOGIES, S.L.

  • Address: C/ Baldiri Reixac, 15, 08028 - Barcelona.
  • Phone: 634544026
  • E-mail: endor@endornanotech.com

To exercise your right of withdrawal, you may use the model form, the text of which is reproduced below, although its use is not mandatory:

(You should only complete and send this form if you wish to withdraw from the contract)

To the attention ofENDOR TECHNOLOGIES, S.L., located in C/ Baldiri Reixac, 15, 08028 - Barcelona, telephone 634544026, e-mail endor@endornanotech.com.

I hereby inform you that I am withdrawing from my purchase contract for the following item: _________________, ordered on/received on day ___________

Consumer and user name: ____________________

Consumer and user address ____________________________

Consumer and user signature (only if this form is submitted on paper):

Date: ______________________________

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal:

In the event of withdrawal, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method different from the least expensive method of ordinary delivery that we offer) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will proceed to issue said refund using the same payment method you used for the initial transaction, unless you have expressly arranged otherwise; in any case, you will not incur any expenses as a result of the refund. We may withhold the refund until we have received the goods, or until you have provided proof of their return, whichever condition is met first.

You must return or deliver the goods directly to us at the carrier's collection point, without any undue delay and, in any case, no later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before the deadline has expired.

We will bear the costs of returning the goods.

You will only be liable for the diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The product must be in the same condition as it was delivered, and it must retain its original packaging and labeling, using the same protective cardboard box in which it was received to protect the product. If this is not possible with the protective box with which it was delivered, the customer must return it in a protective box to ensure that the product is returned with the maximum possible guarantees.

You may not demand the return of the difference between the delivery costs caused by the requested delivery method (e.g. urgent) and the ordinary delivery costs.

The exchange or return of products that are not in the same condition in which they were received, or that have been used beyond being tested, will not proceed. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the goods.

 

  1. PRODUCT RETURNS  

    In cases where you consider that the product does not meet your expectations, you must contact us within 60 days via email at endor@endortechnologies.com or by phone at 634544026, providing the details of the product you wish to return. 

    Once the notification is received, we will contact you to inform you on how to proceed, and through which courier agency you should do it. You also have a link in the footer of all the web pages where you can make the return automatically.

    As a general rule, these are the steps to follow for any type of return: 

    You must return the product to us by depositing it at the indicated collection point of the carrier.

    Please return the item using its original packaging, along with any instructions, documentation, and wrapping that may accompany it. 

    Once the products to be returned have been received, we will proceed to refund the price of the same. The refund will be made to the same credit card that was used to pay for the purchase.  

    In the case of partial returns (that is, those in which items that were purchased in an order together with other items are returned), only the price of the returned items will be refunded. 

    For any questions, complaints, or requests for information, you can contact customer service either by email at endor@endortechnologies.com or by telephone at 634544026.

 

  1. GUARANTEE OF PURCHASED PRODUCTS AND CLAIMS

In accordance with consumer protection regulations, the Holder is liable for non-conformities that become apparent within two years of delivery. 

In the event of non-conformity, you must inform us within two months of becoming aware of it, by sending an email to endor@endortechnologies.com indicating your details, your purchase invoice number and the anomaly detected. Failure to comply with this period will not imply the loss of the guarantee, but you will nevertheless be responsible for the damages caused by the delay in the communication. In the case of a manufacturing defect, the Owner will be responsible for the return costs, as well as the expenses related to labor and materials. 

The item to be returned must be properly packed for its return. The packaging must be in perfect condition and retain all its original accessories and instructions in order to be returned.  

The guarantee will lose its validity in the event of defects or damage caused by external factors, accidents, wear and tear, installation or misuse of the product, improper handling, or use not in accordance with the supplier's instructions. 

Products modified or repaired by the customer or any other person not authorized by the supplier are also excluded from the warranty. 

For any questions, complaints, or requests for information, you can contact customer service either by email at endor@endortechnologies.com or by telephone at 634544026.

Pursuant to the provisions of Regulation (EU) No. 524/2013 applicable throughout the European Union, the Entity makes available to users of the website the following link on online consumer dispute resolution:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

This website provides access to the European Online Dispute Resolution (ODR) Platform. The ODR Platform allows consumers and traders to submit complaints via an electronic form available in all languages of the European Union, for all matters relating to e-commerce or the provision of services online, in accordance with the provisions of Regulation 524/2013 of the European Parliament and of the Council of 21 May 2013 and Directive 2013/11/EU of the European Parliament and of the Council on alternative dispute resolution for consumer disputes.

 

  1. EVENTS OUTSIDE OUR CONTROL

We will not be liable for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (a "Force Majeure Event"). 

Force majeure events will include any act, event, lack of exercise, omission or accident beyond our reasonable control and, among others, the following:  

  • Strikes, lockouts, or other industrial actions. 
  • Civil commotion, revolt, invasion, terrorist attack or threat of terrorist attack, war (declared or undeclared) or threat or preparation for war. 
  • Fire, explosion, storm, flood, earthquake, collapse, epidemic, or any other natural disaster. 
  • Inability to use trains, ships, airplanes, motor transport, or other means of transport, public or private. 
  • Inability to use public or private telecommunications systems. 
  • Acts, decrees, legislation, regulations, or restrictions of any government or public authority. 
  • Strikes, failures, or accidents in maritime or river transport, postal service, or any other type of transport. 

Our obligations deriving from contracts shall be suspended during the period in which the force majeure event continues, and we shall have an extension of time to fulfill such obligations for a period of time equal to the duration of the force majeure event. We will use all reasonable means to end the force majeure event or to find a solution that allows us to fulfill our obligations under the contract despite the force majeure event. 

 

  1. PARTIAL NULLITY 

If any of these Conditions or any provision of a contract are declared null and void by final resolution by a competent authority, the remaining terms and conditions will remain in effect, without being affected by said declaration of nullity. 

 

  1. APPLICABLE LEGISLATION AND COMPETENT JURISDICTION

Sales made through this website and these Conditions of Purchase are subject to Spanish law.

In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the Courts and Tribunals that, where appropriate, will hear the matter, will be those provided by the applicable legal regulations on competent jurisdiction, which takes into account, in the case of consumers, the place of fulfillment of the obligation or the domicile of the purchasing party.