Terms of service

  1. INTRODUCTION

This document (together with the documents mentioned in it) establishes the Conditions governing the purchase of products through this website (hereinafter, the "Conditions").

The seller is the company ENDOR TECHNOLOGIES, S.L. (hereinafter, the Owner), whose identification and contact data appear in the Legal Notice [1]of this Website.

You must carefully read these Conditions before purchasing any product through this website. By placing an order through it, you expressly consent to these Conditions and are bound by them, so if you do not agree, you should not carry out the purchase.

You can download a copy of these Purchase Conditions on this website. We recommend that you keep a copy of these Terms on your own computer for each purchase you make.

  1. PLACE ORDERS THROUGH THIS WEBSITE

By placing orders through this website you agree to:

  • Do not place any false or fraudulent order. If it could reasonably be considered that an order of this nature has been made, we will be entitled to cancel it and inform the relevant authorities.
  • Provide us with your email address, postal address and/or other contact and payment information truthfully and accurately. Likewise, you agree that we may use said information to contact you if necessary, if you do not provide us with all the information we need, we will not be able to process your order.
  • By placing an order through https://endortechnologies.com/ you guarantee that you are fully authorized to use the corresponding credit or debit card or current or analogous account, if you choose said payment method. Only people with the necessary legal capacity to sign contracts relating to the class of goods and services offered on this website can place orders on it.

The items offered through endortechnologies.com are available in all countries that make up the European Union.

There are two ways to make purchases through this website:

  • User Registration:
  • The user creates an account - providing their personal contact information - and chooses a password for their security.
  • Once the account has been generated, the user, using his security password to access, will be able to acquire the products and services offered by the website.
  • The user chooses one or more of the products offered in the online store.
  • Once chosen, add the product to the shopping cart by clicking on the “ADD TO CART” option.
  • Once the corresponding product has been added to the cart, the Web user can see its content (the chosen product, the price, the quantity and the total price), being able to modify the desired quantities of the product.
  • Subsequently, if the user wishes to confirm the order, they must click on the “BUY NOW” option. To place an order, the user must be available to contact by phone and email and fill out the corresponding form. Orders made in a different way than the one exposed will not be accepted.
  • No user registration:
  • The user chooses one or more of the products offered in the online store.
  • Once chosen, add the product to the shopping cart by clicking on the "ADD TO CART" option.
  • Once the corresponding product has been added to the cart, the Web user can see its content (the chosen product, the price, the quantity and the total price), being able to modify the desired quantities of the product
  • Subsequently, if the user wishes to confirm the order, they must click on the “BUY NOW” option.[4]To place an order, the The user must be available to contact by phone and email and fill out the corresponding form. Orders made in a different way than the one exposed will not be accepted.

If we accept the order, we will notify the user of our acceptance by issuing an Order Confirmation. We will send you your Order Confirmation by email within 24 hours of accepting it. The Order Confirmation will be effective from its shipment. If we are unable to accept your order, we will attempt to contact you by email, phone, or mail.

Although we will make every effort to supply you with the products listed in your Order Confirmation, there may be times when we are unable to supply such products, for example because such products are no longer manufactured or available. or that it is impossible for us to obtain relevant components. In this case, we will cancel your order in relation to the products that we cannot supply and we will refund any money that you have given us for those products.

The return of these sums of money will be the limit of our responsibility towards the user if it were impossible for us to supply the requested products.

We reserve the right to withdraw any product from this website at any time and to remove or modify any material or content on it. We will not be liable to you or to any third party for removing any product from this website, regardless of whether or not said product has been sold, removing or modifying any material or content on the website.

  1. DELIVERY

The Holder undertakes to deliver the products in perfect condition to the delivery address that you indicate on the order form. You can request the delivery of the items, at another address and to another natural person other than the one who signs the order, as long as the delivery address is located in the territory of one of the EU countries.

In order to optimize delivery, please indicate an address where the order can be delivered within normal business hours. See the delivery times section to find out the estimated delivery time for an order.

In addition, we will send you an e-mail with an attached link where you can see the status of your order in real time. You can also make any inquiries by writing by email to endor@endortechnologies.com or by calling 634544026 and knowing the status of your order at all times.

In case of absence of the recipient at the time of delivery, the carrier will proceed to leave the order at a nearby collection point and the customer will be notified.

The postage derived from the shipments of the purchased items will be reflected at the final moment of the purchase and will depend on the destination. See the shipping costs section for more information.

For the purposes of these Conditions, it will be understood that the "delivery" has occurred or that the product(s) have been "delivered" at the time of signing the receipt of the same at the delivery address agreed or when delivered at the collection point.

  1. DELIVERY TIMES

The delivery time of each product may depend on multiple factors such as origin, available stocks, the calendar of holidays, etc

As a general rule, the delivery time is 2-3 days, from the day after the order is placed, this period being understood as working days (Monday to Friday, not holidays). These terms are averages, and therefore an estimate. Therefore, they may vary for logistical reasons or force majeure.

In any case, we do not deliver on Saturdays or Sundays, or after 6:00 p.m. on business days.

  1. TRANSMISSION OF RISK AND OWNERSHIP OF PRODUCTS

The risks of the products will be borne by you from the moment they are delivered to you.

You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including delivery costs, or at the time of delivery if it takes place at a later time.

  1. PRICES

The prices of the products will be those published on this website at any time. These prices include the total amount, taxes and tariffs included.

The Owner reserves the right to modify at any time the sale prices that appear on this website, but the items will be invoiced based on the rates in force at the time the order is registered, subject to availability on that date.

The cost for delivery of orders for the peninsula, the Canary Islands, Ceuta and Melilla is free. For orders placed that are destined for a country of the European Union, the cost is 17 euros. Likewise, if urgent delivery is requested, the cost is 5.2 euros. These costs will be expressly reflected before you place the order.

  1. METHODS OF PAYMENT

When placing the order, the customer can freely choose to pay for the purchases they make through any of the following payment methods:

  • Credit cards (VISA, Mastercard, AMEX). Through the use of a secure payment gateway.
  • By customer's PayPal account.
  • By customer's Amazon Pay account.

We will send the invoice and the products to the address specified in your Order Confirmation, although you can expressly request their delivery by email at endor@endortechnologies.com. If later you wish to receive it also on paper, you can request it at the same e-mail address.

The charge on your card is made in real time through the payment gateway of the corresponding financial institution and once it has been verified that the data communicated is correct.

Credit cards will be subject to checks and authorizations by the issuer of the same, but, if said entity does not authorize the payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any contract with you.

The Holder reserves the right to verify the personal data provided by the client and adopt the measures it deems appropriate (including the cancellation of the order) to guarantee compliance with these Conditions.

  1. CANCELLATIONS

The customer may request the cancellation of any order, in which case it will be treated as a return. If the order has already been sent, the cancellation request will be considered as a withdrawal and must comply with the provisions of the following section.

The company accepts the cancellation of orders through customer service, either by email sent to endor@endortechnologiescom or by phone at 634544026.

  1. RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within a period of 30 calendar days without the need for justification.

The withdrawal period will expire 30 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). Our contact details are as follows:

ENDOR TECHNOLOGIES, S.L.

  • Address: C/ Baldiri Reixac, 15, 08028 - Barcelona.
  • Phone: 634544026
  • E-mail: endor@endornanotech.com

To exercise your right of withdrawal, you can use the model form whose text is reproduced below, although its use is not mandatory:

(You only need to complete and send this form if you wish to withdraw from the contract)

To the attention of ENDOR TECHNOLOGIES, SL, with address at C/ Baldiri Reixac, 15, 08028 - Barcelona, ​​telephone 634544026, email endor@endornanotech.com.

I hereby inform you that I withdraw from my purchase contract for the following good: _________________, ordered on/received on day ___________

Name of consumer and user: ____________________

Address of the consumer and user ____________________________

Signature of the consumer and user (only if this form is submitted on paper):

Date: ______________________________

To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Consequences of withdrawal:

In the event of withdrawal by you, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the reimbursement. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first.

You must return or deliver the goods directly to us at the carrier's collection point, without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision withdrawal from the contract. The term will be considered met if you return the goods before the term has expired.

We will bear the cost of returning the goods.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods

The product must be in the same state in which it was delivered and must keep its original packaging and labeling, using the same protective cardboard box in which it was received to protect the product. In the event that it cannot be done with the protective box with which it was delivered, the customer must return it in a protective box so that the product is returned with the maximum possible guarantees.

You will not be able to demand that the difference between the shipping costs of the delivery originated by the requested delivery method (for example, urgent) and the shipping costs of ordinary delivery be returned.

The exchange or return of those products that are not in the same conditions in which they were received, or that have been used beyond being tested, will not proceed. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

  1. PRODUCT RETURNS

    In cases where you consider that the product does not meet your wishes, you must contact us within 60 days via email endor@endortechnologies.com or by phone at 634544026 providing the details of the product you wish to return.

    Once the notification is received, we will contact you to inform you of how you should proceed, and through which courier agency you should do it. It also has a link in the footer of all web pages where you can make the return automatically.

    As a general rule, these are the steps to follow for any type of return:

    You must return the product to us by depositing it at the indicated collection point of the carrier.

    Please, return the item using its original packaging in addition to the instructions, documentation and packaging that may accompany it.

    Once the products to be returned have been received, we will proceed to refund their price. The refund will be made to the same credit card that was used to pay for the purchase.

    In the case of partial returns (that is, those in which items that were purchased in an order together with other items are returned) only the price of the returned items will be refunded.

    For any questions, complaints or requests for information, you can contact customer service either by email at endor@endortechnologies.com or by phone at 634544026.

  1. WARRANTY OF THE PRODUCTS PURCHASED AND CLAIMS

In accordance with the applicable regulations for the defense of consumers and users, the Holder is responsible for the lack of conformity that manifests itself within a period of two years from the delivery.

In the case of lack of conformity, you must inform us within two months of becoming aware of it, by sending an email to endor@endortechnologies.com es indicating your data, the number of your purchase invoice and the anomaly detected. Failure to comply with this period will not mean the loss of the guarantee, but you will nevertheless be responsible for the damages caused by the delay in communication.In the event of a manufacturing defect, the Holder will be responsible for the return costs, as well as the expenses related to labor and materials

The item to be returned must be properly packaged for its return. The packaging must be in perfect condition and contain all its original accessories and instructions in order to be returned.

The guarantee will lose its validity in case of defects or deterioration caused by external factors, accidents, wear, installation or misuse of the product, improper handling or use not in accordance with the supplier's instructions.

Products modified or repaired by the customer or any other person not authorized by the supplier are also excluded from the warranty.

For any questions, complaints or requests for information, you can contact customer service either by email at endor@endortechnologies.com or by phone at 634544026.

By virtue of the provisions of Regulation (EU) No. 524/2013 applicable throughout the European Union, the Entity makes available to web users the following link on online dispute resolution in consumer matters :

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

This website gives access to the Official European Platform for Online Dispute Resolution (ODR). The ODR Platform gives consumers and merchants the possibility of submitting claims through an electronic form available in all the languages ​​of the European Union, for all matters related to electronic commerce or provision of services on the network, in accordance with the provisions of the Regulation 524/2013 of the European Parliament and of the Council of May 21, 2013 and Directive 2013/11/EU of the European Parliament and of the Council on alternative resolution of consumer disputes.

  1. EVENTS BEYOND OUR CONTROL

We will not be liable for any failure to perform or delay in performance of any of our obligations under a contract that is caused by events beyond our reasonable control ("force majeure").

The causes of force majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and among others, the following:

  • Strikes, lockouts or other protest measures.
  • Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
  • Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
  • Impossibility of using public or private telecommunications systems.
  • Acts, decrees, legislation, regulations or restrictions of any government or public authority.
  • Strike, failures or accidents of maritime or fluvial transport, postal or any other type of transport.

It will be understood that our obligations derived from the contracts will be suspended during the period in which the cause of force majeure continues, and we will have an extension in the term to fulfill said obligations for a period of time equal to the duration of the cause of overwhelming force. We will use all reasonable means to end the force majeure event or to find a solution that allows us to perform our obligations under the contract despite the force majeure event.

  1. PARTIAL NULLITY

If any of these Conditions or any provision of a contract were declared null and void by final resolution by competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity

  1. APPLICABLE LEGISLATION AND COMPETENT JURISDICTION

The sales made through this website and these Purchase Conditions are subject to Spanish law.

In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the Courts and Tribunals that, where appropriate, will hear the matter, will be those provided by the applicable legal regulations in matters of jurisdiction competent, in which it attends, in the case of consumers, to the place of fulfillment of the obligation or to the domicile of the purchasing party.

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