refund policy


If you think the product does not match your requirements, please contact us within 60 days by writing an email to or calling us on +34 634544026 and provide us with the details of the product you wish to return. 

When we receive the notification, we will contact you to let you know how you should proceed and which courier you should use. There is also a link at the bottom of every webpage where you can process the return automatically..

As a general rule, these are the steps to follow for any return: 

You must return the product to us by depositing it at the carrier’s indicated collection point.

Please return the item using its original packaging and include any instructions, documentation, and packaging it came with. 

After receiving the returned products, we will refund the price you paid for them.  The money will be refunded to the same credit card used to make the purchase.   

In the event of a partial return (in other words, the items returned are part of a joint order together with other items), only the price of the returned items will be refunded. 


Should you have any questions, complaints, or requests for information, please contact our customer service by sending an email to or calling us on +34 634544026.